Voice messages are a convenient way to transmit information to WhatsApp. If you are lazy or have too much text to write, just send a voice message. It saves time and, like texts, voice messages are always accessible and can be reviewed at any time, until the sender or receiver deletes them.
Despite the advantages of voice messages, a major disadvantage is that, unlike texts, the content of voice messages cannot be searched.
You may encounter several situations where WhatsApp voice messages do not work. Sometimes users cannot record a voice message. Other times, WhatsApp refuses to download or play voice messages. There are also cases where the playback of voice messages does not produce any sound.
If WhatsApp voice messaging doesn’t work on your Android or iOS device, see the troubleshooting solutions in the next section. Before you continue, make sure your device has an active internet connection; poor network connectivity delays sending and downloading voice messages.
Also, make sure the top of the phone screen (where the proximity sensor is located) is not covered while voice messages are playing. WhatsApp voice messages still not working? There are a few more things you can do to fix the problem.
1. Turn up the volume on your phone
If you are playing voice messages on WhatsApp but are not listening to the audio output, check that the volume of the device is not low or muted. Turn up the volume on your phone speakers and try again. If you use headphones with a dedicated mute button / slider, you must also confirm that you did not accidentally activate the button.
For devices connected to a Bluetooth device, make sure the device is not low or mute.
2. Force close WhatsApp
When WhatsApp does not respond or some of its functions suddenly stop working, forcibly stopping the application could restore its normalcy. For iOS devices, close WhatsApp (as you would any other app) and reopen it.
To forcefully stop WhatApp on an Android device, open the WhatsApp information page (long press WhatsApp and tap the information icon).
Select Forced stop and tap OK to the confirmation request to continue.
Click on Open to restart the application. If you still can’t play WhatsApp voice messages, continue with the next troubleshooting step.
3. Clear the cache (for Android)
WhatsApp stores temporary information in the device’s cache files. While cache files help to improve the speed and overall usage experience of WhatsApp, they can also cause the application to malfunction, especially if the cache files become corrupted.
If WhatsApp voice messages don’t work, clear the app’s cache and try again. On the WhatsApp info page, select Storage and cache and tap the button Clear cache icon.
4. Check WhatsApp permissions
Going forward, you also need to confirm that WhatsApp has the necessary permissions to send voice messages to your device. Denying some permissions can cause WhatsApp to lose certain features. If WhatsApp voicemail doesn’t work, the app may not have access to the phone’s storage or microphone.
Check WhatsApp permission on Android
Follow the steps below to grant WhatsApp access to the microphone and storage of your Android smartphone.
1. Touch and hold the WhatsApp icon and tap the button info icon.
This will redirect you to the WhatsApp settings page. An alternative route must be taken Configuration > Applications and notifications > All applications > How are you. These steps may vary depending on the brand and operating system of your Android device.
2. Select Permissions.
3. Click Storage i Microphone.
4. Make sure both permissions are set to Allow.
Check WhatsApp permission on iOS
For iPad and iPhone users, follow the steps below to grant WhatsApp the necessary permission (i.e., microphone access) required for voicemail.
- Launch the iOS Settings menu, scroll to the bottom of the page, and select How are you.
- make sure Microphone access is switched.
Go back to WhatsApp and see if you can now play and send voice messages.
5. Check available storage
The voice messages you receive on WhatsApp are automatically downloaded and saved to your device. Make sure there is enough storage space to host voice messages and other WhatsApp media files.
If your phone has little storage space, WhatsApp may not be able to load or play voice messages. To fix this, delete temporary junk files on your device, reduce WhatsApp storage usage or use third-party cleaning apps to free up space occupied by unused files and apps.
6. Close other applications
If you cannot record voice messages, it may be because another application is using the device microphone. Close applications that may use the phone’s microphone, and try recording the voice message again. Applications to consider include voice recording applications, video conferencing applications, screen recording applications, and more.
7. Check the WhatsApp server
WhatsApp servers have a history of leaving the service when you least expect it. This causes some features of the instant messaging service to malfunction. If you get one error saying “download failed” when a voice message is played, WhatsApp servers are likely to be down.
You can use third-party tools such as DownDetector to check the status of the WhatsApp server. If there is a problem with WhatsApp servers, you will have to wait until WhatsApp resolves the issue; server-related issues are usually resolved in a matter of minutes or hours.
8. Restart the phone
If the WhatsApp servers are running and the problem persists, try restarting your device. This could fix any device-related errors that prevent you from recording or playing voice messages on WhatsApp.
9. Update WhatsApp
You should always make sure that you have the latest version of WhatsApp installed on your phone. WhatsApp equips these updates with patch fixes that eliminate bugs that cause voicemail and other features to malfunction. Start the app store on your phone and install any available WhatsApp updates.
10. Reinstall WhatsApp
If WhatsApp is up to date but you still can’t play, send, or download voice messages, delete the app from your device, and install it from scratch. Before you do that, make sure backup WhatsApp to Google Drive so you don’t lose conversations or media files.
Make voice messages work again
We understand that voicemails are yours and it’s frustrating when you force yourself to write long paragraphs because WhatsApp’s voicemail feature doesn’t work.
We are confident that at least one of the above solutions will solve the problem and you should resend and receive voice messages in no time. Let us know which of the solutions solved the problem or if you need more help.