One of Microsoft’s favorite error messages is “Program X has encountered a problem and needs to close “. You will receive this message from almost any Microsoft product, including Microsoft Office, Windows, and Internet Explorer.
Earlier, I wrote about a way to fix Internet Explorer that has encountered a problem and needs to close the error.
In this article, I will examine several ways to try to correct this same error for Microsoft Outlook. It may look something like this:
AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:232039e ModName: msmapi32.dll ModVer: 11.0.8002.0 ModStamp:32949d2 Microsoft outlook has encountered a problem.
Unfortunately, fixing this error is not very easy because there are several underlying issues that can generate the same error message. Therefore, you may see this error in Outlook only when you close the program or see it every time you try to check for new emails.
Each of these must be resolved differently. In this article, I will list all the possible ways I know to fix this annoying bug and I hope one of them works for you.
Also, be sure to check out my other posts just in case Outlook will not start correctly or if you have one error message when trying to open Outlook.
Method 1: Install Windows and Office updates
I will start with the easier tips before going into more technical solutions. Go ahead and install all the latest Windows updates and Office updates.
If you have Outlook with Business Contact Manager, be sure to install the service packs for this as well. This probably won’t solve your problem, but it’s worth it.
Method 2: Delete and re-create the email account
Sometimes this error is related to the actual configuration of the email account in Outlook. You can try deleting the email account by going to Tools and then Email accounts. In the latest versions of Outlook, click File and then Account settings.
Click the email account, then choose Delete or Delete.
Now re-create the email account in Outlook and see if that solves your problem.
Method 3: Start Outlook without add-ons
Outlook Add-ons can also cause this problem, so check to see if new add-ons have recently been installed. For example, if you are installing Adobe Professional, try installing a PDF add-in in all Office programs.
If you are installing any plug-ins in the Outlook plug-in, uninstall it and see if the problem disappears. The installation of an antivirus program such as AVG, etc. you can also install a plugin in Outlook. Other add-ons, such as spam filters, may also be causing the problem.
You can quickly find out if a plugin causes the problem by starting Outlook without any plugins. If you start Outlook in safe mode, it will do so.
Go to Start, then Run and type the following command in the Open box:
If your problem goes away, you know it’s one of the add-ons. In Outlook, you can turn add-ons on or off by going to File, Options and then clicking Complements.
In earlier versions of Outlook, you can turn off add-ons by going to Tools, Trust Center and then clicking Complements.
Method 4: Uninstall any new software
You can also get this error in Outlook by installing some other third-party software on your computer. For example, if you recently installed a new toolbar for IE, uninstall it.
If you recently upgraded to a new version of IE, try reverting to an earlier version. Sometimes other non-Outlook-related programs can cause this error to occur.
Method 5: Find the corrupted email and delete it
It may sound strange, but a particular email can block the entire Outlook program. Interestingly, I have seen this happen many times. When you try to read a specific email in your inbox, Outlook suddenly crashes and closes without warning.
You should review your email and try to find the email or emails that are blocking Outlook. While this is very rare, it can happen and it can be very frustrating to find out.
My suggestion would be to simply click on the first email and simply make a down arrow through the emails slowly until you get to the corrupt one.
Method 6: Replace msmapi32.dll with an earlier version
Some people have sworn that by replacing this file with a different version, their problem is gone. However, it is a bit more complicated as there are many versions of this file and you need to find out which one will work.
It is best to simply copy what you currently have to a different location and try several versions of this file.
You will need to do a Google search for msmapi32.dll to find and download the files, but this may work for some people.
Method 7: Delete or rename the fully automatic data file
You can also try deleting the history file completely, as it sometimes gets corrupted and can cause this error. First, make sure you can see hidden files and folders by accessing Windows Explorer and clicking Tools, Options, by clicking I will see tab and choose Shows hidden files and folders.
Now go to the following directory:
C:Documents and SettingsUsernameApplication DataMicrosoftOutlook
Now search for the file with the .NK2 extension and rename the extension to something else or just delete it. Outlook will recreate it automatically and hopefully the new version will be error free.
That’s all! If the problem persists, you can always try to completely uninstall Outlook and reinstall it and see if it works. Other than that, however, one of the above methods should fix the Outlook error. If not, post a comment and I’ll try to help. Enjoy it!