Your Android smartphone or tablet is connected to a Wi-Fi network, but you can’t access the Internet. You can’t visit web pages, play music, or send text messages to your friends. About a minute later, a “Wi-Fi without internet access” error appears in the notification center.
The problem often comes from the network source, that is, the Wi-Fi router or your Internet Service Provider (ISP). However, device settings or network settings may also block Internet access. In this guide, we’ll show you 11 possible ways to regain Internet access on your affected Wi-Fi network.
1. Log in to the network
When connected to this type of network, the Wi-Fi icon in the device status bar will be canceled. The device should also show a notification asking you to sign in. Tap the notification and follow the instructions on the resulting webpage to access the Internet on the network. Complete the required task or contact your network administrator for login credentials.
If you do not receive the login notification, go to Configuration > Network and Internet > Wi-Fi and tap the Wi-Fi network to sign in.
You can also tap the button gear icon next to the Wi-Fi network and tap Sign in.
2. Check your internet plan
Your Internet Service Provider (ISP) may cut off Internet access from your network if you have reached a specific usage threshold or have exhausted your data plan. Check the validity of your internet plan (especially if it is limited) and make sure you have enough data.
You may lose access to the Internet if your ISP has a service outage, possibly due to network congestion, server downtime / downtime, or extreme weather conditions (strong wind, rain , snow, etc.). Contact your company or network of Internet operators to confirm that everything is working properly.
3. Check the router settings
Many routers have the option to disable or restrict Internet access. Go to your router’s application or admin panel, look for options such as “Mobile data” or “Internet access”, and make sure they’re turned on.
Some smart routers automatically turn off Internet access after a certain period of network inactivity. This is a common power management feature of battery-powered mobile routers (also called Mi-Fi routers).
Again, go to your router’s settings and make sure your device isn’t set to automatically turn off Internet access.
4. Forget yourself and rejoin the network
This is another effective problem solving technique that is worth trying. Go to Configuration > Network and Internet > Wi-Fi and press and hold the Wi-Fi connection without the Internet. Select Forget the network in the popup menu.
You can also tap the button gear icon next to the network name and tap the button Forget it icon.
Return to the Wi-Fi setup menu and rejoin the Wi-Fi network; tap the network name and enter the password. Go to the next troubleshooting step if you still can’t access the Internet after reconnecting to the network.
5. Check the date and time settings
You may also have difficulty accessing the Internet if the date and time settings of the device are incorrect. On your Android device, go to Configuration > System > Date and Time and make sure you use the file time and time zone provided by the network.
6. Check the MAC address filter on your router
Someone may have manipulated the file router MAC address filter and accidentally locked your Android device. If this is the case, you cannot access the Internet even if your device successfully connects to the network.
Go to your router’s setup menu and device whitelist on the network. Go to Security or Access control or WLAN (the option may vary depending on the model of your router) and check the MAC address filtering menu. If your phone or tablet appears in the list of blocked devices, click Delete or Allow to restore Internet access.
Professional advice: Go to Configuration > About the phone > Wi-Fi MAC address or Hardware information to check the MAC address of your Android device.
7. Restart the router
Turning on the potential router or modem can solve many connectivity issues. Disconnect power from the router and reconnect it after one or two minutes. For battery-powered mobile access point devices, remove and reinsert the battery and reconnect the phone to the mains.
You should also pay attention to the lights and status labels on the router. You are notified of network connectivity issues or router issues. A flashing or static red light, for example, may suggest that the network cable is not connected properly. It could also mean that your router’s firmware is outdated or damaged or that there is a problem at the end of your ISP. Refer to the router’s instruction manual for what each status light means and its normal state.
8. Restart the phone or tablet
If devices other than yours can access the Internet from the Wi-Fi network, restart your phone and try again. If the problem persists, there is likely to be a problem with the device’s network settings. Follow the steps in the next section to reset the network.
9. Reset the network settings
If you reset your phone’s network settings, all Wi-Fi, mobile data, and Bluetooth connection preferences are reset to the factory defaults. Similarly, the operation will delete all previously joined networks. This means you’ll need to re-enter network credentials for secure Wi-Fi networks.
Make sure you have the Wi-Fi network password on hand before resetting the network. If you forgot your password, see this guide to find a Wi-Fi password on Android. Here’s how to reset your device’s network settings:
1. Go to Configuration > System > Advanced > Reset options and tap Reset Wi-Fi, mobile and Bluetooth.
2. Tap Reset settings and enter your phone password or pattern to authenticate the network reset.
3. Touch the button Reset settings click again and wait until you get a success message.
Reconnect your device to the Wi-Fi network and check if you now have Internet access.
10. Update the router
Your router may not transmit Internet traffic or drop and disconnect the network connection at random if the firmware is out of date. Go to your router’s setup menu and update the firmware to the latest version. Firmware updates can resolve performance and connectivity issues.
11. Reset the router
Resetting your wireless router to its default settings can also solve seemingly solvable connectivity issues. You can perform a full reset (using a physical reset button) or a reset (from the web-based application or administration panel). See the router’s instruction manual or read our detailed guide on how to reset a wireless router.
Note: If you reset the router, the network credentials (username and password) and other settings (security type, DNS settings, firewall settings, etc.) will return to the factory default settings.
Regain Internet access
These are secure troubleshooting solutions to try when your Android device is connected to a Wi-Fi network without internet access. We are confident that at least one of these recommendations will help you regain access to the Internet. Let us know which magic worked for you or if you have any questions.